Capability Assessment

Introduction

In complex military environments, knowing what’s working and what isn’t is critical. Our Capability Assessment service helps you evaluate the real-world performance of existing systems, services, and processes. Whether you’re assessing a digital platform, a training programme, or a frontline operational tool, we provide a clear picture of effectiveness, usability, and alignment with mission needs.

We go beyond compliance-based reviews to uncover how capabilities perform in practice. By combining operational insight with robust evaluation methods, we enable you to make informed decisions about what to sustain, improve, or retire. Our assessments ensure that every capability in your portfolio delivers real, measurable value to users and stakeholders alike.

What We Deliver

We build a rich, multi-dimensional understanding of how your current capabilities function in context. Our assessment approach includes:

• User-centred evaluations – combining field research, interviews, and observation to understand how users experience the system day to day.

• Performance analysis – drawing on available data and metrics to examine usage patterns, reliability, responsiveness, and outcomes.

• Stakeholder engagement – including commanders, delivery teams, and enabling functions to provide a complete picture of value and pain points.

Deliverables include:

• Insight reports – clear, evidence-based summaries of strengths, limitations, and user experience issues.

• System impact summaries – showing how the capability contributes to (or detracts from) mission outcomes.

• Heat maps – visualising high-risk areas, underperformance, or friction points within workflows or service delivery.

• Prioritised recommendations – tailored advice on how to improve, evolve, or decommission capabilities based on operational value.

All findings are designed to support defensible decision-making and help delivery teams focus effort where it will have the most impact.

What You Gain

This service enables you to confidently answer a critical question: is this capability delivering what we need? Our assessments give you the clarity and evidence to prioritise action, allocate resources effectively, and make sure your systems and services are truly supporting the mission.

With a grounded understanding of what works, what doesn’t, and why, you can drive continuous improvement without guesswork.

EVIDENCE-BASED DECISIONS

You gain robust, user-validated insight into capability performance. This supports more defensible decisions and helps avoid knee-jerk investments or cuts.

IDENTIFIED PERFORMANCE GAPS

Friction points, user pain, or inefficiencies are surfaced early. You can address root causes before they escalate into failure or non-adoption.

TARGETED IMPROVEMENTS

Instead of blanket changes, you can focus effort and investment on what matters most — whether that’s refining a workflow, improving training, or adjusting governance.

IMPROVED USER SATISFACTION

Solutions become more usable and useful as feedback is integrated. You enhance credibility and adoption among operational users.

INCREASED MISSION EFFECTIVENESS

By optimising what already exists, you reduce waste, increase impact, and ensure your capabilities contribute meaningfully to mission outcomes.

The Capability Assessment isn’t about pointing fingers; it’s about strengthening delivery, sharpening operational effectiveness, and ensuring you’re ready for what’s next.