Get access to the right users to accelerate design and delivery.

We’re excited to launch a new service that tackles one of the most common and costly challenges in capability delivery: access to users.

Across defence and government, we’ve seen countless teams push forward with discovery, design or development work without meaningful user input, not because they don’t value it, but because reaching real users feels too difficult, risky, or time-consuming.

This is especially true in secure or complex environments, where ethical approval, consent management, and access to trusted participants can create real friction.

Yet involving users early is one of the most impactful things you can do. It helps:

• Clarify needs and constraints

• Expose flawed assumptions

• Prioritise work based on real impact

• Avoid costly rework later

That’s why we’ve created MilUX’s Military User Research Recruitment Service,  a professional, fully managed offer that makes it easier to involve users from day one.

What the Service Includes

This is not just a list of names, it’s a full end-to-end recruitment solution:

• A straightforward price covers the whole process

• We handle consent and research ethics, ensuring a safe and compliant experience

• We manage NDAs between your organisation and the participant (using your template or ours)

• We find and screen participants who match your needs

• We manage incentives for one-off sessions or payroll and contracting for longer engagements

• If needed, we can also support you in shaping your research approach

Find Out More

A Growing, Trusted Participant Pool

We’ve spent years building a database of participants, including serving personnel, veterans, and civil servants. Each individual has opted in and is ready to participate in the research. And if your research needs a profile we don’t already have, we reach into our wider network and onboard new participants at pace, so your work never stalls.

Want to become a participant?

If you’re a service member, veteran or civil servant and would like to help shape better tools, systems and services, we’d love to hear from you.

Joining our research panel only takes a few seconds; all we need is your name and email address. Further details about your military or professional experience can be shared later in the process when a suitable opportunity arises.

Sign Up Here